We specialise in training a secretary who will be an all-rounder in office administration, executive secretaries, office administrators, receptionists and telephone operators.
A secretarial course typically provides individuals with the skills and knowledge necessary to work as professional secretaries or administrative assistants. The content of secretarial courses may vary, but they often cover a range of topics to prepare students for the demands of office environments. Here are common components of secretarial courses:
1. Office Procedures and Management:
– Introduction to office environments and the role of a secretary.
– Office organization, time management, and workflow coordination.
2. Communication Skills:
– Business communication, including written and verbal communication skills.
– Professional etiquette, handling phone calls, and effective email communication.
3. Computer Skills:
– Proficiency in using office software such as word processing, spreadsheet, and presentation software.
– Familiarity with email systems, calendar management, and database usage.
4. Typing and Transcription:
– Keyboarding skills and typing speed improvement.
– Transcription of recorded meetings or dictation.
5. Records Management:
– Document filing, archiving, and maintaining organized records.
– Understanding confidentiality and data protection.
6. Meeting and Event Coordination:
– Scheduling and coordinating meetings and events.
– Preparing agendas, taking minutes, and managing logistics.
7. Customer Service:
– Dealing with clients, visitors, and phone inquiries.
– Providing excellent customer service.
8. Office Technology:
– Familiarity with office equipment like photocopiers, fax machines, and printers.
– Troubleshooting basic technical issues.
9. Business Ethics and Professionalism:
– Understanding ethical standards in business.
– Professional conduct, dress code, and workplace behavior.
10. Problem-Solving and Critical Thinking:
– Developing skills to solve routine office problems and challenges.
– Decision-making in day-to-day tasks.
11. Legal and Ethical Considerations:
– Understanding legal aspects related to the role, such as privacy laws.
– Maintaining confidentiality and handling sensitive information.
12. Soft Skills:
– Developing interpersonal skills, teamwork, and adaptability.
– Stress management and conflict resolution.
Secretarial courses may vary in duration and depth, ranging from short-term certificate programs to more comprehensive diploma or degree programs. The goal is to prepare individuals for administrative roles in various industries, including corporate offices, government agencies, non-profit organizations, and more.
- FULL SECRETARIAL (KNEC)
Duration: 18 Months, Entry Requirement: D+ - FULL SECRETARIAL STUDIES(PITMAN)
Duration: 18 Months, Entry Requirement: D+ - RECEPTION / TELEPHONE OPERATION COURSE
Duration: 6 Months - FRONT OFFICE COURSE
Duration: 6 Months, Entry Requirement: D+